Updates will be posted here (in GMT time).

20:35: Node reported offline, booted into rescue mode and config files checked

20:40: Technicians are on-site looking into the cause…

22:20: Problem located, the eth0 device isn’t starting due to the MAC address being incorrect, working on a fix

23:08: Waiting on the node to re-build vzquota files for each VM

23: 46: Node back online

1:54: The node dropped about 30 mins prior to this, due to a NIC driver issue (as a result of the fix for the above). The node should now be back online.

Customers: My apologies for this downtime; if you wish to do so, please get in touch about SLA credits for this downtime.